Refund policy

Mirrova – Return & Refund Policy

At Mirrova, we want every mirror you receive to feel like the perfect addition to your space. If something doesn’t feel right with your order, we’re here to help — simply, fairly, and with care.

✅ Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order if:

  • You notify us within this timeframe

  • The item is unused, uninstalled (if applicable), and in its original packaging

  • The item arrived damaged, defective, or incorrect

    Order Cancellation Due to our automated logistics process, orders are processed immediately after being placed. Therefore, we do not support order cancellations once the order has been submitted. Processing Time All orders are processed within 1–3 business days.

🚫 Non-Refundable Items

We cannot accept returns for:

  • ❌ Items that have been used, installed, or altered after delivery

  • ❌ Items returned without original protective packaging (where packaging is required to prevent damage)

  • ❌ Custom or made-to-order items

  • ❌ Final sale, clearance, or heavily discounted products

  • ❌ Items marked as non-returnable at checkout

📝 How to Request a Return

To start a return, please contact our support team and provide:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the item and packaging (if applicable)

Once reviewed, we’ll guide you through the next steps.

🔄 Return & Refund Process

1) Review & Approval

Our team will assess your request and may ask for additional details if required.

2) Return Instructions

If approved, we will provide:

  • Return shipping instructions

  • The return address

    Recipient: Zhang Xiaowen 2F, Building C, Dingfeng Science and Technology Park Qiaotang Road, Fuhai Street, Bao’an District 518200 Shenzhen, Guangdong, China

📦 Return shipping costs are the customer’s responsibility unless the item was defective, damaged, or incorrect.

3) Refund Issuance

Once the returned item is received and approved:

  • Your refund will be issued to the original payment method

  • ⏳ Please allow 5–7 business days for the refund to appear (depending on your payment provider)

📌 Important Notes

  • All returns must be pre-approved and sent back in original condition and packaging

  • Shipping fees are non-refundable unless the item was incorrect or damaged

  • Returns showing signs of use, installation marks, surface scratches, dents, or improper handling may be declined

  • Excessive or suspicious return activity may result in review or refusal

💬 Need Help?

We’re here to support you every step of the way.
👉 Visit our Contact Us page with any questions, and our team will ensure your Mirrova experience stays smooth and worry-free.